Application of integrated QFD and fuzzy AHP approach in selection of suppliers

Authors

  • Bojana Jovanović Iritel a.d. Belgrade, Batajnicki put 23
  • Boris Delibašić University of Belgrade, Faculty of Organizational Sciences

DOI:

https://doi.org/10.7595/management.fon.2014.0018

Keywords:

QFD, fuzzy AHP, fuzzy numbers, supplier selection, stakeholders

Abstract

Supplier selection is a widely considered issue in the field of management, especially in quality management. In this paper, in the selection of suppliers of electronic components we used the integrated QFD and fuzzy AHP approaches. The QFD method is used as a tool for translating stakeholder needs into evaluating criteria for suppliers. The fuzzy AHP approach is used as a tool for prioritizing stakeholders, stakeholders’ requirements, evaluating criteria and, finally, for prioritizing suppliers. The paper showcases a case study of implementation of the integrated QFD and fuzzy AHP approaches in the selection of the electronic components supplier in one Serbian company that produces electronic devices. Also presented is the algorithm of implementation of the proposed approach. To the best of our knowledge, this is the first implementation of the proposed approach in a Serbian company.

Author Biographies

Bojana Jovanović, Iritel a.d. Belgrade, Batajnicki put 23

Bojana Jovanović is a PhD candidate at the Faculty of organizational sciences, Department of Management, University of Belgrade. The author works as a research associate at the Institute for telecommunications and electronics Iritel a.d. Belgrade, as a lecturer at the Education center Institution and as a consultant at various projects for CE marking of products.

Boris Delibašić, University of Belgrade, Faculty of Organizational Sciences

Boris Delibašić is profesor at the Faculty of Organizational Sciences, University of Belgrade. He obtained his PhD in 2007 in Business Decision-Making. His main research areas are decision support Systems, business intelligence, data mining, and decision theory.

Downloads

Published

2014-10-16

How to Cite

Jovanović, B., & Delibašić, B. (2014). Application of integrated QFD and fuzzy AHP approach in selection of suppliers. Management:Journal of Sustainable Business and Management Solutions in Emerging Economies, 19(72), 25–35. https://doi.org/10.7595/management.fon.2014.0018

Issue

Section

Articles

Similar Articles

1 2 3 4 5 > >> 

You may also start an advanced similarity search for this article.