Application of integrated QFD and fuzzy AHP approach in selection of suppliers

Abstract

Supplier selection is a widely considered issue in the field of management, especially in quality management. In this paper, in the selection of suppliers of electronic components we used the integrated QFD and fuzzy AHP approaches. The QFD method is used as a tool for translating stakeholder needs into evaluating criteria for suppliers. The fuzzy AHP approach is used as a tool for prioritizing stakeholders, stakeholders’ requirements, evaluating criteria and, finally, for prioritizing suppliers. The paper showcases a case study of implementation of the integrated QFD and fuzzy AHP approaches in the selection of the electronic components supplier in one Serbian company that produces electronic devices. Also presented is the algorithm of implementation of the proposed approach. To the best of our knowledge, this is the first implementation of the proposed approach in a Serbian company.