TORNJANSKI, Vesna; KNEŽEVIĆ, Snežana; DELIBAŠIĆ, Boris. A CRM Performance Measurement in Banking Using Integrated BSC and Customized ANP-BOCR Approach. Management:Journal of Sustainable Business and Management Solutions in Emerging Economies, [S. l.], v. 22, n. 1, p. 71–85, 2017. DOI: 10.7595/management.fon.2017.0004. Disponível em: https://management.fon.bg.ac.rs/index.php/mng/article/view/20. Acesso em: 16 jul. 2024.