Quantitative Analysis of the Demand for Healthcare Services

Aleksandra Marcikić; Radovan Pejanović; Otilija Sedlak; Boris Radovanov; Zoran Ćirić

doi:10.7595/management.fon.2016.0019

Aleksandra Marcikić University of Novi Sad, Faculty of Economics, Subotica, Serbia
Radovan Pejanović University of Novi Sad, Faculty of Agriculture, Serbia
Otilija Sedlak University of Novi Sad, Faculty of Economics Subotica, Serbia
Boris Radovanov University of Novi Sad, Faculty of Economics Subotica, Serbia
Zoran Ćirić University of Novi Sad, Faculty of Economics Subotica, Serbia

DOI: https://doi.org/10.7595/management.fon.2016.0019

Abstract

In order to provide the best possible healthcare, managers need effective methods for decision making, as well as effective methods for management and improvement of a healthcare organization. Analysis of the demand is one of the key issues in healthcare organizations in that provides a reliable basis for efficient planning of future activities, of necessary material and financial and human resources. The main aim of this paper is to present the practical implementation of various quantitative methods in order to improve planning and organization of ambulance stations in Serbia. The results of detailed statistical analyses show that demand for emergency medical services follows some hourly, daily and monthly patterns. Observed regularities of the demand should be incorporated in operational, tactical and strategic plans of healthcare organizations in order to improve efficiency and achieve optimal allocation of scarce resources.

Author Biographies

Aleksandra Marcikić, University of Novi Sad, Faculty of Economics, Subotica, Serbia

Aleksandra Marcikić was born in 1985 in Subotica, Serbia. She graduated from the Faculty of Economics Subotica, University of Novi Sad in 2007 and earned a Ph.D. degree in 2014 from the same institution. She currently holds the position of assistant professor at the Faculty of Economics, Subotica, University of Novi Sad.
Her main fields of interests are: operations research, multi-criteria decision making, business statistics and healthcare management.

Radovan Pejanović, University of Novi Sad, Faculty of Agriculture, Serbia

Ph.D. Radovan Pejanović is a full professor at the Faculty of Agriculture, Department of Agricultural Economics and Rural Sociology, University of Novi Sad. He obtained all titles, from assistant to full professor. He teaches at the undergraduate, graduate and doctoral studies at Agricultural Economics studies and studies of Agro-tourism and
Rural Development, i.e., the following courses: Microeconomics, Macroeconomics, Principles of Economics, Entrepreneurial Economics, Rural Economics, Methodology of Scientific Research, Organic Food Production Economics.

Otilija Sedlak, University of Novi Sad, Faculty of Economics Subotica, Serbia

Ph.D. Otilija Sedlak is a professor at the University of Novi Sad, Faculty of Economics Subotica, working within the Department of Business Informatics and Quantitative Methods. She is involved in the realization of the teaching process on the basic studies, master studies as well as on Ph.D. studies in subjects closely related to her scientific
interests: Operational research, Financial and actuary mathematics, Mathematics for economists, Quantitative methods in economy and management, Risk management.

Boris Radovanov, University of Novi Sad, Faculty of Economics Subotica, Serbia

Boris Radovanov was born in 1983 in Novi Sad, Serbia. He graduated from the Faculty of Economics Subotica, University of Novi Sad in 2006, obtained his master’s degree in 2008 and earned a Ph.D. degree in 2014 at the same faculty. Currently, he holds the position of assistant professor at the Faculty of Economics Subotica, University of Novi Sad. His main fields of interests are: econometrics, business statistics and portfolio management.

Zoran Ćirić, University of Novi Sad, Faculty of Economics Subotica, Serbia

Ph.D. Zoran Ćirić an associate professor at the University of Novi Sad, Faculty of Economics Subotica, working within the Department of Business Informatics and Quantitative Methods. He is involved in the realization of the teaching process on the basic studies, master studies as well as on Ph.D. studies in subjects closely related to his scientific interests: Management information systems, Project management, Business process, Knowledge management.