The Impact of Trust on Job Performance in Organisations

  • Ana Nešić University of Novi Sad, Faculty of Technical Sciences
  • Danijela Lalić


In circumstances governed by consistent change in all aspects of business, trust represents a significant factor in the behavioural patterns of organisations. Of great importance for a successful communication in organisations is understanding the levels of trust among staff, employees and their management, and trust in the organisation itself. Trust is a cohesive and motivating factor in work groups. Also, based on trust are identification and commitment to the organisation, as well as the relationships of employees. In successful organisations special attention is given to the problems of trust and mistrust. This work considers different theoretical concepts of how trust is created and maintained in organisations, different dimensions of organisational trust, as well as the effects of trust in organisational performance.

Author Biographies

Ana Nešić, University of Novi Sad, Faculty of Technical Sciences

Ana Nešić earned her PhD degree at the University of Novi Sad, Faculty of Philosophy, Department of Sociology. Also, she is a PhD candidate at the Faculty of Technical Sciences, Department of Industrial Engineering and Management, Module of Human Resource Management. She is the author of numerous scientific papers and she has successfully undertaken various team projects, within both academic and non-academic environments

Danijela Lalić

Danijela Lalić, Ph.D., is an associate professor at the Department of Industrial Engineering and Management, Faculty of Technical Sciences, University of Novi Sad. She teaches undergraduate and graduate courses, both academic and professional (MBA). Her research interests include public relations (corporate communication) management, business communication, marketing, social media, and Internet communication. Danijela is especially interested in Internet and Intranet systems, networking, and new technology. She has uccessfully led a national scientific project and has participated in numerous international projects. Danijela spent over two years studying abroad, in Austria and Slovenia (where she completed her doctoral studies and thesis, at the University of Ljubljana, Faculty of Social Sciences). She is the author of over 60 scientific and professional publications. Her PR handbook (“Examples of Good Practices in Public Relations,” vols. 1–3) is widely considered an excellent guide for professionals and students who have an interest in communication. Danijela was an editor and lead translator of the textbook Business Communication Today, published by Pearson Education. Danijela is a founding partner of the ProMethod Network Solution System consulting agency, where she is involved in communication management and new media strategy development projects. Through them she has cooperated with scientific institutions, public relations agencies and domestic and international companies. Danijela contributes to the development of her profession by an active participation in the Serbian Public Relations Association. She is the president of the jury for national competitions and a past member of the board of managers.

How to Cite
Nešić, A., & Lalić, D. (2017). The Impact of Trust on Job Performance in Organisations. Management:Journal Of Sustainable Business And Management Solutions In Emerging Economies, 21(81), 27-34. doi:10.7595/management.fon.2016.0028