The Acceptance of Innovation in the Form of Internet Media by Consumers in the Republic of Serbia

  • Karolina Robert Perčić Univerzitet Metropolitan, Fakultet za menadžment
  • Nenad Perić Univerzitet Metropolitan, Fakultet za menadžment
  • Đuro Kutlača Institut Mihajlo Pupin


The acceptance and adoption of Internet media of direct marketing by consumers in the Republic of Serbia as marketing innovations, both in terms of communication between bidders and consumers as well as contemporary purchasing methods, has been presented in this paper. The research in the field of marketing innovations mainly relates to their application by the bidders, and if there is any research on this topic from the perspective of consumers, it is not sufficiently detailed and useful to be of importance for the formulation of marketing strategies in the field of internet marketing. The methodological approach to studying this topic involves the application of a descriptive-analytical method in order to explain marketing innovations and diffusion of knowledge and technologies in internet marketing. The basis for the conducted research, which is empirical by character and has been performed in the period June-July 2017 on the territory of the Republic of Serbia by using the questionnaire survey method, was taken from the research from 2016 - the Statistical Office of the Republic of Serbia (SORS) and the Market Research Agency MASMI. The target group are Serbian citizens - consumers aged 15 to 64 (the categories of labor-efficient population) in order to examine what their habits and preferences regarding the use of the direct marketing media are with the aim of being informed about products/services, companies and ordering/purchasing via the Internet. The sample is simple and random. The sample consists of 1532 respondents, and the statistical error is 2.5% (confidence interval 95%). When processing data and interpreting the results, SPSS was used as well as descriptive and comparative statistics (X2-test - chi-squared test, t-test, ANOVA, regression and correlation). There is a statistically significant correlation between the variables - the consumer's age and dependent variables: the frequency of web site visits on the Internet for obtaining information, the frequency of ordering products/services on the web and the frequency of visits and orders via social networks. The number of consumers in Serbia who buy online is increasing from year to year and thus companies need to focus on Internet marketing.

How to Cite
Perčić, K., Perić, N., & Kutlača, . (2018). The Acceptance of Innovation in the Form of Internet Media by Consumers in the Republic of Serbia. Management:Journal Of Sustainable Business And Management Solutions In Emerging Economies, . doi:10.7595/management.fon.2018.0032