Life Cycle of Quality Management System in Organizations

Aleksandra Živaljević; Vuk Bevanda; Dragana Trifunović

doi:10.7595/management.fon.2017.0012

Aleksandra Živaljević Faculty of Business Studies, John Naisbitt University, Serbia
Vuk Bevanda Faculty of Business Studies, John Naisbitt University, Serbia
Dragana Trifunović Faculty of Business Studies, John Naisbitt University, Serbia

DOI: https://doi.org/10.7595/management.fon.2017.0012

Abstract

Considering that some organizations implemented the ISO 9001 standard more than 25 years ago, while othersdid it a while ago, some quality management systems (QMS) are older than others. This fact led authors to question whether there are differences between long and recently implemented quality management systems. Is there a pattern that QMS follows in its aging that could be considered as a life cycle of QMS? From October 2013 to June 2014, authors have conducted a survey in 186 certified companies using structured questionnaire in order to learn whether there was a significant difference between long and recently implemented QMSs.Collected data were processed using the ANOVA test with a confidence interval of 95%, i.e., α=0.05.Results show that there is a difference between quality management systems in the mature stage and those recently implemented. However, research pointed out two facts. First,34.41% of all surveyed companies apply QMS partially and have virtual QMS that has no purpose of improving business performances but only the purpose ofmaintaining the company’s certificate. Second, in companies that apply QMS fully, the frequency of all processes (which are elements of QMS) decreases in the first seven years of implementation, while after that period it begins to increase. Also, the paper describes indicators for determining companies which partially apply QMS.

Author Biographies

Aleksandra Živaljević, Faculty of Business Studies, John Naisbitt University, Serbia

Aleksandra Živaljević is an assistant professor at the Faculty of Business Studies, John Naisbitt University, where she teaches courses in Quality Management, Operations Management and Logistics at the undergraduate level and Management of R&D and Quality Management in Health Care at graduate academic level of studies. She was a Vice-Dean for scientific research of the Faculty of Business Studies and Quality Manager of John Naisbitt University. She is the president of the Commission for impartiality assurance of certification body, ‘Management Systems Certification’. She holds a PhD from the Department of Quality Management at the Faculty of Organizational Sciences in Belgrade. Her academic career is devoted to the study of quality management and operations management in specific organizations and systems - education and health care. She has published more than 30 scientific papers, some of those in SCI journals.

Vuk Bevanda, Faculty of Business Studies, John Naisbitt University, Serbia

Vuk Bevanda is an assistant professor at the Faculty of Business Studies, John Naisbitt University. He has published a number of papers in various categories, including the best-ranked national and international conferences, journals, and thematic collections of papers. He also published a textbook and a practicum of Microeconomics. He has lectured at the Chamber of Commerce, was the chairman of the scientific conference at the John Naisbitt University, a member of the program committee of the regional conference.

Dragana Trifunović, Faculty of Business Studies, John Naisbitt University, Serbia

Dragana Trifunović is an assistant professor at the Faculty of Business Studies, John Naisbitt University, where she teaches courses in Management of research and development and Technology management. She is a vice dean for the first level studiesat the Faculty of Business Studies. She has published a number of papers in various categories, including national and international conferences, journals, and thematic collections of papers.